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Event Cancellation Policy

Regional Events:

No refunds will be processed for regional events. SSP encourages you to send a substitute in your place if you cannot attend. In the event SSP needs to cancel a regional event we will apply your registration to the next regional event in your area. 

SSP reserves the right to cancel any program. In the unlikely event of cancellations, SSP is not responsible for any costs, damages, or other expenses of any kind, including and without limitation, transportation and/or hotel costs incurred by registrant. Speakers are subject to change without notice. 

Webinars:

No refunds will be processed for webinars. All webinars are recorded and a link to the presentation will be sent to all registered attendees.  

SSP reserves the right to cancel any program. In the unlikely event of cancellations, SSP will refund registration fees or apply your registration fee to a future webinar, but is not responsible for any costs, damages, or other expenses of any kind, including and without limitation, transportation and/or hotel costs incurred by registrant. Speakers are subject to change without notice.

Focus Group and Fall Seminar:

Cancellations received in writing two weeks before the event will be issued a refund less a $30 processing fee. No refunds will be processed for cancelations less than two weeks before the event. SSP encourages you to send a substitute in your place if you cannot attend.

SSP reserves the right to cancel any program or session. In the unlikely event of cancellations, SSP will refund registration fees, but is not responsible for any costs, damages, or other expenses of any kind, including and without limitation, transportation and/or hotel costs incurred by registrant. Speakers are subject to change without notice.

Annual Meeting and pre-meeting seminars:

Cancellations received in writing 2 weeks before the event will be issued a refund less a $50 processing fee. No refunds will be processed for cancelations less than two weeks before the event. SSP encourages you to send a substitute in your place if you cannot attend.

SSP reserves the right to cancel any program or session. In the unlikely event of cancellations, SSP will refund registration fees, but is not responsible for any costs, damages, or other expenses of any kind, including and without limitation, transportation and/or hotel costs incurred by registrant. Speakers are subject to change without notice.

Please Note: Requests for partial refunds due to selecting the incorrect registration rate will be reviewed and processed no more than 15 days prior to the event. Partial refunds are contingent on meeting the eligibility requirements for the requested rate type.