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2017 SSP 39th Annual Meeting

Concurrent 3E: Meet the User (Personas)…

Stakeholder Voices
Concurrent 3E: Meet the User (Personas): Our Peers Give Voice to the Researcher Experience

This panel of information professionals have fresh research results on the academic user experience (UX) ready to be brought to life. They – one librarian, one publisher, and one technology provider – will each present highlights of recent UX studies and how they applied the findings to further the mission of their organizations. After briefly introducing their chosen user persona e.g., undergraduate student, librarian, faculty member, post-doc, practitioner, etc. each speaker will then embody that user and field questions from the audience, both on matters relating to the user experiences of publisher and library products, and on matters relating to the personas preferences for and responses to UX research studies. This role-play format promises to be lively and educational!

Moderator: Lettie Y. Conrad
Twitter Handle: lyconrad


Gabe Harp, Cell Press
Deirdre Costello, EBSCO Information Services
Deirdre Costello is Principal UX Researcher at EBSCO Information Services. She is passionate about discovering how technologies fit into users’ lives and their pursuit of information. Deirdre is a librarian, and has a background in research, analysis and writing.
Twitter Handle: deirdre_lyon
Alexa Pearce, University of Michigan Library
Alexa Pearce is Head of the Social Sciences at the University of Michigan Library. Alexa coordinates the efforts of a team of subject specialists who provide services and develop collections to enhance the research, teaching, and learning activities of social sciences programs on campus. Alexas previous roles include Librarian for History & American Culture at the University of Michigan and Librarian for Journalism, Media, Culture, and Communication at NYU. She earned an M.A. in World History and a B.A. in History from NYU and an M.S.L.I.S. from Long Island Universitys (LIU) Palmer School of Library and Information Science. Alexa has held teaching appointments at the Pratt Institute’s School of Information and LIU’s Palmer School.
Twitter Handle: alexapearce